Return policy

FR RETURN POLICY

All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of receiving your order. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Please note that tags must still be attached to be eligible for a return and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria. We ask that you take care when trying on our products. Items with make-up, odors, deodorant, other stains, or hair are considered damaged and will not be accepted. If we do not accept a return, it will be returned to the customer. If a return is not shipped back within the allotted time, it will expire and no longer be eligible to be returned. However, you will receive a reminder email beforehand so you don't forget! Please note that shipping charges are not refundable and Final Sale items are not returnable, exchangeable, or refundable at any time. Bolsa-venta is not responsible for any non-Bolsa-venta items shipped back to us in error.

We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us. We are not responsible for any packages that do not get delivered back to us or lost in transit without a receipt showing that it was dropped off for return. If there is no proof of return and the tracking does not show it was delivered back to us you will not be refunded.

INTERNATIONAL RETURN POLICY

All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment within 30 days from when it ships. Items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return. Tags must still be attached to be eligible for a return; otherwise, we will not accept it and send it back to the customer.

International return shipping will be deducted from the refund and we do not refund any duties or taxes paid. Please note that refunds are issued in the currency the order was originally placed in, regardless of fluctuations in the exchange rate. Additionally, shipping charges are not refundable and Final Sale items are not returnable, exchangeable, or refundable at any time.

We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.

Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 10 business days from the date your return tracking information shows delivered.

If your return is accepted, your refund will be processed and applied to the original method of payment. If your return is not accepted for any reason (i.e. tags removed, damage, stains, rips) we will reach out to notify you and send back your item.

Please note that refunds can take up to 8-15 business days to appear back on your bank account or credit card due to varying processing times of financial organizations.

If you used a Gift Card and a credit card to pay for your order then your refund will also go back to your Gift Card and credit card. If you are only returning part of your order then the refund will go to your Gift Card first and any amount that was not covered by your Gift Card will go back to your credit card. Please note this is not something that we can change.

Yes, you can absolutely choose Store Credit instead of returning for a refund! The good news is if you opt for Store Credit you will receive an additional 5% bonus credit for U.S. customers. For international customers, the return shipping cost will be deducted from the Store Credit amount. This will automatically be issued to you in the form of a Gift Card via email once your return has been submitted and the tracking shows as in transit back to us. Just select Store Credit when submitting your return. Please note that Store Credit expires one year from the date it is issued and cannot be issued again if you forget to use it.

Please note that if you opt for Store Credit for a return this is not reversible. If you use the Store Credit to make another purchase and end up returning that purchase, your refund will go back to the payment used which was the Store Credit. We cannot go back and refund the actual Store Credit itself from the original return of the first order that you opted to get Store Credit for. So please be sure that you would like Store Credit instead of a refund to your original payment when making a return since this cannot be reversed or changed down the road.

Exchanges are subject to the same terms and conditions as returns. All items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 15 days of receiving your order for U.S. orders. For international orders, all items with original tags that have not been worn, washed, or altered can be returned for a full refund to the original method of payment or exchanged within 30 days of shipment. All items must be unworn, unwashed, unaltered, and with tags still attached to be eligible for a return or exchange and we reserve the right to refuse returns that show signs of wear or do not meet the above criteria. We ask that you take care when trying on our products. Items with make-up, deodorant, other stains, or hair are considered damaged and will not be accepted. If we do not accept a return, it will be sent back to the customer.

We highly recommend getting a receipt when dropping off your return in case the package is lost in transit en route back to us.

To make an exchange please use this link to submit an Instant Exchange. If you need assistance with a return or exchange, please contact us at [email protected] and we'll get back to you during regular business hours (daily from 9 am to 5 pm Mountain Time).

Exchange orders cannot be edited at any time due to system limitations, so we ask that you double check your exchange before submitting.

Once you initiate your return, you have the option to do an Instant Exchange! This means your exchange order will get sent without having to wait for the orignal order to be returned. There will be a $1 hold and you'll only be charged if the returning items are not returned within 28 days from return initiation. If the original order is not returned within 28 days your card will be recharged for the original amount. However, this can be refunded once the return is processed. No worries, you get sent reminders to send in your return!

Once an exchange has been submitted we are unable to make any edits or cancelations due to system limitations. Please keep this in mind when creating an exchange and check that you are selecting the correct size and color before submitting. If you submit an exchange and no longer need it, you are welcome to submit a return once your order is received.

Yes, if you have initiated multiple returns and would like to send it all back in one package you can use just one of the return labels. However, please note that you will need to include the corresponding packing slip for each return that was initiated. Even if the return authorizations were for items on the same order, if they were initiated separately we will need the packing slip for each one included in the return. This is so our returns processing team knows which return goes to which return authorization and reduces any additional processing time that may arise from any confusion.

If you opted for Store Credit when submitting a return, we are not able to change that once it has been processed and the Store Credit Gift Card has issued to you.

Discount codes are one time use. If you return an order that you used a discount code on, the code will not be reissued.

Yes, items that are on sale can be returned within 15 days of order delivery unless they are Final Sale. Please note our normal return eligibility still applies and that items must be in unworn and unaltered condition with tags still attached.

Sale items can only be exchanged for a different size, they cannot be exchanged for a different color or style since the sale only applies to certain colors and products. Not to worry, you can still submit a return for a refund or Store Credit and use that towards purchasing a different item.

Final Sale items are not returnable or exchangeable at any time. Items from our Pre-Loved collection are Final Sale and are excluded from our standard return and exchange policy.